Why voicemail should not be ignored.
People contacting me to work with them on their project sometimes make the initial connection by giving me a call. When I’m in a studio session with a client or away from my desk, my voicemail takes a message.
When a client (or prospect) calls you, how soon after do you return their call?
- Within a few hours
- The end of the day
- Sometime the following day
- When you get around to it
There are many talented people available for hire, so why provide an opportunity for a talent seeker to look elsewhere?
My response time and the effort I make to get back with potential clients is key in getting their business. If I wait too long, I can predict that my chances have been reduced. I don’t like that.
In my blog post, Eight Ideas to Help You Wade Through Inbox Muck, I explained steps to be less of a slave to your inbox. I mentioned that your clients should have multiple ways of contacting you, the most immediate being the phone.
I’ve come up with a method of working with phone calls that’s successful. It has been a learning process and I’m sure there is room for tweaking.
I’m surprised at the number of times when the person I called back was not expecting my call so soon. I know I’ve done the right thing when the person I’m calling back is surprised (and pleased) by the timeliness of my call.
Phone tag is not a legitimate sport.
- Leave a message indicating who you are, why you are calling, your call back number and e-mail address.
- Make sure to leave an exact time when you can be reached—a time when you know you will be available to take the call.
What Your Caller Receives
Set expectations with your voicemail. “I’m not available now, but will return your call by the end of today. If you prefer, please send me an e-mail at email@example.com.”
Pay Attention to Caller Details
When listening to a caller’s voicemail, take note of their name, business name, any details about their project and their call back instructions. Do not automatically grab their phone number from the caller ID history. Often they are calling from a trunk or office that supports multiple phones but displays only the main number for call ID purposes.
The Return Call – Attempt 1
I make it a point to call whoever has left a message soon. This doesn’t mean that I push other client responsibilities aside. It means that I’m aware of the call, I’ve made a note to return the call and decided the best time to do it. Don’t leave the person waiting.
The return call can be short. When you’re pressed for time, explain that you’d like to talk when they’ll have your full attention. Maybe later in the day, or during a time that you’ve set aside to do call backs. I schedule time for return and followup calls everyday. When I don’t have calls to make, the time is absorbed into another task.
If you return the call and you end up leaving voicemail, make sure to include a message with your callback number. Include a good time for them to contact you. Show them that you’re interested.
Let them know that you’ll call again, if you don’t hear from them, at a time that makes sense to call back. “If I don’t hear back from you, I’ll go ahead and give you another call at 10:00 AM tomorrow morning.”
The Return Call – Attempt 2
You’ve made your first try to contact the person who wants to work with you only to have left a message on their voicemail. They haven’t called you back either.
Make sure to call back at the time you mentioned in your message. If you didn’t leave a call back time, try to call them at approximately the same time they called you. Chances are they’re available.
When you get their voicemail again, leave a message indicating your interest in working with them and if you haven’t heard from them, you’ll call back the next day, in the morning. A good suggested time is 9:00 AM their time.
The Return Call – Attempt 3
This will be the third time you’ve tried to complete the connection with the person who’s interested in hiring you.
It’s been two days since their initial call and you’re starting to feel a bit frustrated. Don’t. During this call back, if you are left with another opportunity to leave voice mail, do what you’ve done in the previous attempts.
After the third try, wait until the following week, 5 business days, to try again. A number of things could be going on with the prospect and now you need to provide some breathing room.
Realistically, you know that the business moves so fast these days, that job is long gone. Probably so. But, maybe not. At least let the client know you are interested and follow up.
After all, there may be reasons why the gig got delayed. Also, focus on the positive. The caller did consider you for new work and you want to make sure they continue to do so.
The End Game
So, the following week, place two calls. One in the afternoon on one day. One in the morning on the second day.
Mondays are frantic for most people, so unless the caller requested that you return their call on Monday, I recommend waiting until Tuesday.
Then follow the second call on Thursday. Skip Wednesday and Friday. Some people typically work an abbreviated day on Friday.
A week later, if you haven’t heard from them (I know what you’re saying, “They don’t want to talk!!”) give it one last try on Wednesday. Middle of the week, in the morning. Leave one final message indicating that you’d like to discuss their voiceover needs and that you would like to help them out any way you can. “If the project is still open, please let me know how I can help. Don’t hesitate to call and let me know either way.”
Every call is a potential gig. Will they call back after the initial call? Probably not. And even when they say they will, it’s up to you to followup when they don’t.
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Since you’re reading this blog you probably have, at the very least, heard about audiobooks. If you’ve been in the voiceover business for any time, you may have had the opportunity to produce a multi-hour audio masterpiece or may have timidly considered doing so.
Many of the same things to keep in mind while recording voiceovers for commercials, web explainer narration, and other short projects will also apply to long form narration. Because you are going to be in the booth awhile, you need endurance, a comfortable chair (if you site while recording) and as always, stay hydrated. Narrators that have done several books could probably add additional items. These are the basics, the commonalities for all voice recording.
Here are a few more suggestions. What I’m about to share with you should not replace practice, perspiration and patience to learn audiobook narration and production. Instead, the following should be used besides what you are already doing. To get the most out of the what follows, It will be necessary for you to set aside some time and use your ears. All you have to do is listen.
Listen to News
Every morning while I’m brewing French Roast and making my oatmeal, I listen to a PodCast of the Global News from BBC World Service. I have my ear on accents and emotions.
The show is typically hosted by somebody from the UK. I like a good Brit accent and I’m rarely disappointed.
Beyond the host, I take note of speech patterns, voice types, and the urgency of people being interviewed or providing actualities. I’m fascinated by accents, so I find it interesting to hear how different nationalities speak English.
The report is peppered with events of all types. Thankfully, I don’t have the life experience of intensely tragic events and can only imagine how I might feel after witnessing a car bomb explosion or other catastrophic happening. I can, however, hear somebody who’s experienced that in person talk about what they saw and express their emotions. I listen for the pauses, the way a person formulates what they say before they say it. Emotions are high.
To counter the doom and gloom, there are stories of happiness. I’m listening for emotions again, cadence and impact. I know how I react when I’m happy, excited or elated. Recognizing how other people react to the same, could allow me to add an element of that in my next audiobook project.
After 30-minutes, you’ll probably come away with something vocally interesting plus a little more knowledgeable about what’s going on in the rest of the world.
Another source of the same type, is the NBC Nightly News Podcast featuring anchor Brian Williams. Again, listen to how people tell a story, specifically folks being interviewed. What is it about the way they speak, or their delivery, that makes what they’er saying authentic?
Where Audiobooks Live
The Top Story Tellers
The Best Sellers list has two options available: Audible – Past 7 Days and The New York Times. I recommend taking a look at both but focus more on the Audible list because it features the top sellers of the Audible.com catalog.
In any given week, the Audible best sellers list represents a variety of genres and narrators. This audiobook buffet allows you to sample a number of successful titles. I recommend starting with the top 10, working your way through from number ten to number one. Listen to each of them.
Pay attention to the delivery of each particular genre. Narrating nonfiction is different from fiction. The tone of a thriller might have a distinct edge. Romantic reads may have a delivery that’s more warm and heartfelt.
How character voices are handled is another area to take notice. Particularly, how women and men deliver the opposite sex’s dialog.
Try to imagine what it is about the book that landed it in the top 10. It might be because the author is recognizable and the print version has had a long life in many literary lists. Maybe the narrator has brought the story to life, lifted with words with emotion, intention, and clarity. In your mind, come up with your own reason for the title’s success. While you could argue that a valid assessment of an audiobook can’t be made in five minutes or less, I counter that you can tell that you like the taste of something with just a sip or a bite, and in most cases you know why.
Typically, top selling books are narrated by established names. Four that come to mind are Maya Angelou (16+ audiobooks), Scott Brick (555+ audiobooks), Jim Dale (33+ audiobooks) and Barbara Rosenblat (246+ audiobooks). While you’re listening to the samples, take note of what you like about the narrator. Does the narrator have a way of keeping you interested with the pace of the read? Do they sound sexy or sleazy when speaking the details of a torrid night with chocolate? Is the delivery over the top, or just right? What can you learn or emulate from those at the top of their game?
The production values are high as well. Most of the top talent are recored with the assistance of an engineer who monitors fidelity, delivery and continuity. You won’t hear noisy rooms, outside elements, or distorted audio. These books are pristine. If you decide to produce audiobooks, this is the quality to strive for.
Schedule some time every week to review the top sellers. Most audio samples are five-minutes or less. Think of it as research and education.
Give an Ear to Newbies
The second list on Audible.com to focus on is New Releases. Here you’ll find samples from multiple genres narrated by talent of varying skill. A number of the narrators on New Releases are folks who are just starting out. It took courage to jump into the audiobook pond, and if being successful is important, they will improve with each book they produce.
When listening, ask yourself if you are good or better than most of the narrators you’re sampling from this list. By your comparison, can you identify how you might improve a particular read? Listen to the production quality. Can you hear room echo or reflections? Do the noises from the surrounding environment seep into the performance? Are the edits clean and does the pace reflect the current mood? Does the narrator suffer from a bout of dry mouth and could stand to be hydrated more? I’m not asking you to be hypercritical, just identify what works and what doesn’t work for you. Take time to listen for ways to improve your own delivery; or, if you haven’t taken the dive off the high board, take some mental notes on how you would narrate and produce your first audiobook.
The Rest of the Story
You will probably find during your listening sessions that one of the audiobooks you previewed caught your attention. It had your interest right up to the abrupt ending of the audio sample. What to do? Buy the complete audiobook. Here you’ll get to enjoy the entire production on your own time. You’ll find it immersive as your mind builds upon what your ears hear. It’s a great form of edutainment. Possible tax deduction? Maybe. Consult your tax adviser for the correct answer.
A final suggestion – if you’ve been considering audiobooks as your voice path, watch Professional Narrator, Sean Pratt’s (188+ audiobooks) YouTube video, “So… You Want to Be an Audiobook Narrator?“
Now that you have a few tips to help you with audiobook narration and production, I hope you’re feeling somewhat empowered. Understand that your first book will be tough, but those that follow will become easier. Your next audiobook will be potentially better than the one before.
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Is there a bookshelf in your studio? Does it hold dogeared or sticky-noted books you find useful from day-to-day? Do you have room for more? Is your iPad or other tablet device loaded with your goto business references? With gigabytes of space, imagine the almost endless possibilities.
During time in the studio, I find myself reaching for one or another from my collection. I use them for both inspiration and to run my business. While I understand the convenience of the Internet and it’s connection to all things informational (If it’s on the Interweb it must be true, right?) I depend on the access I have to my physical and digital bookshelves.
Even if your is answer no, read on because you might find something that interests you in the following recommendations. You’ll also find a selection of books that other voiceover talents and freelancers have shared with me, that according to them, are excellent resources.
For creative types just starting out or people who have been in business on their own for a while and need some practical tax guidance, June Walker, Tax Adviser to the Self-Employed, has your needs covered with her two books.
The “Confident Indie” is easy to understand, fun to read, and very accessible for the non-financial freelancer. Chapter coverage includes initial stages of setting up your business, expenses, record keeping and taxes.
The companion title, “The Confident Indie Keeps Good Records” is a deep dive into understanding the methods for keeping financial records and why detailed records are important come tax time.
Both books are available in either hard copy or digital form. Currently, June is offering a great deal when the books are purchased together.
When looking for legal advice for your voiceover business, I recommend starting with Attorney, Actor, and Voice Actor Robert Sciglimpaglia’s “Voice Over LEGAL.” You’ll learn about insurance, unions, copyrights and more. The included sample talent/client contract that Robert wrote is worth the price of the book alone. Since Robert is a Voice Actor, his writing is geared specifically toward the voiceover business.
“Voice Over Legal” is available in multiple digital formats plus paperback.
If you are looking for a goto book on just about everything in the voiceover business, “Voice Acting for Dummies” is a solid contender. In this book, authors David and Stephanie Ciccarelli, founders of Voices.com, combined their years of experience and observations about voiceover. With over 300 pages, it’s loaded with detail and coverage includes creating characters, building a home recording studio, auditioning for voiceover jobs and several other areas in its compendium of 23 chapters.
Digital and hard copy formats are available.
by Harlan Hogan
Have you ever been curious about what the voiceover business was like before it got all fancy with the Internet and home studios? If you are a voice actor or have an interest in how the business has evolved, this is one book that you must read.
Harlan Hogan takes you on a journey from the early days of being a voice actor, where auditions were done in person with other talent, to his predictions of where voice acting may be heading in the future. Each chapter in “VO: Tales and Techniques of a Voice-over Actor” features a narrative from Harlan’s rich voiceover background and useful information and techniques about the voiceover biz.
You’ll be saying, “Wow!” to yourself the entire time you’re reading it and you won’t want to put it down until you’ve hit the last page. It’s a very cool read!
“VO: Tales and Techniques of a Voice-over Actor” is available in digital and hard copy formats.
“Power Talking – 50 Ways to say What You Mean and get What You Want” (out of print)
Any book with the word “talking” in its title is certain to be an eye catcher for voice talent. I picked this title up when it was first published in 1991 and I continue to refer to it today. George R. Walther does an amazing job of writing about positive talking. There are several ways something can be said. The way which has positive impact typically provides the most power and will be better received. The book contains many examples and solutions that can be used in real life.
While “Power Talking” is out of print, its replacement was released in 2010. “What You Say Is What You Get : How to Master Power Talking, the Language of Success” is available in digital and hard copy formats.
by Dr. Seuss
You may be saying, “JC, your melon has spit its last seed. What is this book doing in your list of recommended reads?” This is a great book to practice diction, breath control, rhythm and timing. Are you interested in character voices? Create a voice for each character in the book. If you have kids, they’ll love it! Dr. Seuss wrote to capture the imagination with Sam I Am encouraging readers that green eggs and ham are best eaten anytime, anywhere with anything.
As with the other books listed, “Green Eggs and Ham” is available in both digital and hard copy.
These are seven from my library and I’m always looking for more. What books have you found useful in your career as a voice actor?
Recommendations from other voice talents and freelancers
“The Voiceover Handbook: Practical Advice for Aspiring and Established Voiceover Artists” (out of print)
by Gary Churcher and Paul Bridge
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Is there anything but work? Sometimes I ask myself that question and answer with a resounding “yes.” I spend the day auditioning, working with clients, and marketing. I know it sounds oversimplified, but the truth of the matter is that’s spot on.
Well, the above is almost spot on. I’d like to add another item. Getaway. According to the dictionary on my iMac, getaway is an escape, or a quick departure, especially after committing a crime. I’d like to rewrite that last part to read, especially after committing to and completing an amount of work. In other words, I take a break.
You need to give your mind a mental vacation from what you do everyday. Focusing on one thing, being a successful voice-talent, can be a source of fatigue and even stress. Here’s a list of breaks I suggest. All are meant to get you away from your workspace.
Instead of shaking out your muscles at your desk, find another place in your home. A momentary change of scenery will cause your brain to wake up to evaluate your new surroundings.
Give your iPhone the ability to help you stay flexible and comfortable while you work with Ergonomics. From the App Store: Ergonomics is a complete mobile workplace health solution that offers ergonomic equipment setup advice, a variety of workplace specific stretching exercises, and programmable reminders to help you time your breaks.
Enjoy the stretch.
Do you fill a huge jug of water and lug it to your desk every morning? Adding a few variations to your daily intake and reducing the quantities will give you reason to get away for a few moments. Take a midmorning break for non-caffeine tea, and lemon water in the afternoon. Both are a refreshing change from water.
Eat a Snack
It’s easy to get over-focused on a project and not eat. I’ve missed lunch several times because of my desire to get to a stopping point. When this happens, I eat a snack. A piece of fruit will help you get to dinner time.
Listen to Music
The days when my mind is going in a bazillion different directions at once, I allow myself to indulge in a music break. I don’t want to relax, necessarily I just want a slight distraction to get my mind off everything. I’m a big fan of old rock-n-roll, The Eagles, Lead Zeppelin and Nazareth are waiting on my iPhone for immediate relief.
Take a Walk
A few of the breaks mentioned above involve walking as part of the effort. Go further with this idea and take yourself outside for some fresh air. This could be around the block, down the road, up the street, or any other destination cliche you can think of. Disrupt your day with motion.
Get the mail
This sounds ridiculously obvious, but I know it’s easy to forget. Owning this little task is an excuse to get yourself away from whatever you are focused on so intently.
We work in solitude all day and other than talking with clients (you do talk to your clients, right?) it can be a bit lonely. Give yourself 10-minutes to call somebody for a short chat break. Do it away from your workspace and computer so the only distraction you enjoy is the one that’s on the other end of the line.
Read or Listen to a Book
My iPad is used for script reading and other freelance related tasks. Recently, I gave it another responsibility, to be the keeper of the books I read for leisure. I’ve found many sources for digital books, my local library being one of them. I’ll take my iPad and find a comfy chair away from my work area and read for 10 or 15 minutes. It’s the perfect duration for a chapter.
This has nothing to do with laundry, which I’m sure is a huge relief to you. However, it does require that you take a trip to the gym. If you can, try taking a much needed midday break to exercise. Don’t limit yourself to working out. Look for classes that interest you and will help give your mind and body from your routine.
Need a few groceries? Does your car need gas? Kids need a ride to after school sports? Jump on the opportunity to push away from the desk and take care of a few items on your personal or family to-do list. One or two short duration items will be the perfect distractions.
Sitting at your desk all day might increase your productivity but it will also increase the size of your sit-upon-it-thingy and help fill your daily stress bucket. A few breaks is all it takes to help decrease the size of either one.
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While I have a computer and mobile devices full of apps of every type, my browser provides access to countless web-based applications. Every once in a while I need a tool to help me with a specific task and I don’t necessarily want to install software that will sit practically unused on my hard drive. I already have more software than I use on my computer hard drive and mobile devices, that’s probably fodder for a different post.
A tool can be anything from a blog post with how-to-steps for getting a task done to an actual application that was created to run in a browser. There are eight tools I have bookmarked for easy access when the need arises. These have potential of being helpful to any type of freelancer and are listed here in no particular order.
What are voice talent and other freelancers if not entrepreneurs? We take on the challenge and risk associated with making our businesses unique, profitable and successful. Entrepreneur.com is a solid source of information about new business, the direction existing business is taking and articles on marketing, money and growing a business. Look to this site for inspiration.
Sure, YouTube has a bizillion cat videos but it also has a wealth of videos on just about anything for your voiceover business. When I first set up QuickBooks and started taking payments through PayPal, I didn’t have a clue on how to process them. A quick search on YouTube revealed Setting Up PayPal in QB. I decided it was a keeper and have shared this how-to vid with other freelancers.
This is an amazing portal to state-based information. I use 50States.com for quick access to economic details to help me focus my marketing approach. Finding what industries are dominant in a given state provides access to key, potential clients. WARNING: If you are a fact junky, 50 States.com will derail your typical day of business if not used in moderation.
While I use QuickBooks for my business, I rely on Mint.com for my overall picture of business and personal accounts. After configuring it with my banking information it gives me a running total of where my money goes for an instant budget check. Have I exceeded my budget for Kapaws Iskreme? Well, yes I have and Mint alerts me with a notification. No more ice cream for the rest of the month.
This file sharing tool was called YouSendIt until the first part of July 2013. It still functions the same. With Hightail.com you upload files to a folder and send an invitation to a collaborator (your client) so they can download your creation. There’s a free version available and a few options to pay. If you don’t have your own server for delivery of your files, Hightail.com is an alternative to consider
Several of my clients are based in other countries and it’s important for me to know when those clients are awake. TimeAndDate.com is my goto source for finding time zone information. The site also has access to time calculators and timers, calendars and environmental details. It’s like the Swiss Army Knife of everything time.
There is a community vibe attached to being a freelancer. I often have questions that aren’t voiceover specific, but more freelance general. My website of choice for such information is FreelanceFolder.com. Its team of writers do an amazing job of covering topical and relevant subjects. This site is perfect for anybody working on their own.
A producer contacted me to narrate an e-learning module for one of his clients. There were over a hundred slides and each slide had a significant amount of text. How much text? Hard to say. To solve the word counting issues, Microsoft’s Office website has posted a solution, Counting the Number of Words in a PowerPoint Presentation. I have only needed this once so far but will be ready the next time a project like this comes along.
What are the best web-based tools that you’ve come across? Do you like using these types of tools?
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During the first part of June, I traveled with family and friends to celebrate a 50th Wedding Anniversary. We took an Alaska cruise for seven-days and enjoyed the beautiful scenery, ports of call; amazing food and entertainment; and each other’s company. It was a relaxing and restful experience.
While preparing for the trip, I though seriously about what gadgets I should take and how I would maintain my business connections while away from my studio. Should I pack my laptop or could I get by with my iPad or maybe even my iPhone and my trusty travel mic? Where would I record on a huge cruise ship that had a constant rumble from the engines? What was the price of satellite wifi to remain connected while on board? Should I accept calls at sea? How much gear should I take?
The cruise was supposed to be a relaxing, fun time with the focus on my friend’s wedding anniversary. After giving this considerable thought, I came to the conclusion that I would unplug. Yup. Totally disconnect. The stress of where to record, how to maintain contact, and run my business onboard seemed, well, silly. Risky? Yes. Worth it? Absolutely.
The first thing I did was contact my clients with an e-mail letting them know well in advance that I was unplugging for seven-days and to contact me with any recording needs before then. I received many responses telling me to enjoy myself. Clients with voiceover needs contacted me immediately to set up session time. They were open to work with my schedule. I love my clients!
Time off was spectacular. I got to know my travel companions better. Spent time engaged with people face to face instead of gadget to gadget. Slept better than I had in a very long time. And felt like I had gobs of extra time on my hands.
Being unplugged is not overrated but does have some drawbacks. Since auditioning is the primary way I get hired, I missed out on a few of opportunities. Yes, it was a risk I considered and a price I paid.
One thing I’ll remember next time I unplug is to set up an e-mail auto response to let people know that I’m OOF (out of facility) and when I’ll be back. This will let prospective clients know that I’m not slow or ignoring them and existing clients who missed my unplugged e-mail that I’ll take care of their questions and needs soon after I arrive back home.
You know, everybody is SOOOO connected to everything. We spend a number of hours each day touching those connections to make sure we’re remembered. During the process we filter a significant amount of noise, content that just doesn’t fit a current agenda. It’s mentally exhausting. Unplugging and leaving the gadgets behind is a type of therapy. It was a little scary at first for me and by the end of the voyage, I was recharged and ready to plug back in.
Your experience may vary.
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I recently attended an amazing voiceover workshop in Seattle taught by Pat Fraley. During a conversation with the other voice talents, I was asked, “What would be your ultimate gig?” It took me a slice of a second to reply, “Narrate a documentary on one of ‘The’ TV channels.” What do I mean by a ‘The’ channel? Well, that’s any one of the cable channels that starts with ‘The.’ The Discovery Channel. The Science Channel. The History Channel. The Food Channel. There are several more but these are the ones that come to mind for most folks. I’ve set this goal as one that I’m working toward and it drives me to improve my skills, business and creativity, as a voice talent.
I Think it’s important in any line of work that professionals continue to learn and keep perspectives fresh. While maintaining your clients satisfaction by fulfilling their expectations is probably on the top of your list, the same clients may be amazed by your services or deliverables if you exceeded their expectations. Do the unexpected to add value, either directly or indirectly. Because you are learning or coming up with new ideas about your business, those bits of extra value will be easy to apply.
10 Ideas to get you started (but there are many more!)
- Complete the project early
- Followup to find out if there is anything else they need
- Invoice Promptly
- Make Social Networking Connections
- Don’t be afraid to use the phone to communicate with your clients
- Go beyond your borders
- Read a book or take a class about freelance or small business marketing
- Write a monthly client newsletter and highlight (with permission) a few of your clients
- Take acting classes or get involved with community theater
- Take time for yourself. You’ll be surprised what a little away time can do for you.
Much of the work we do does not happen behind the microphone. As independent voice talent, we market our skills; make connections with prospective clients; negotiate terms, conditions and rates with new clients and maintain professional relationships with existing partners. And, we give life to words; engineer our own sessions; edit files so what we record can be used immediately; and stay on top of all that technology, which lets us work from the comfort of our home studio. There is so much to our business.
Working toward your big goal or ultimate client and keeping your business fresh can be done simultaneously. Each supports the other as you travel your voice talent path. The new business skills you learn and develop today will help you engage with your clients at a higher, more valuable level. Your desire to attain your goal, will feed your passion to be better than you were yesterday. Larger opportunities will make themselves available and build your confidence upon successful completion. By the time you connect with the thing for which you’re striving, you’ll be ready to take it on with ease.
I encourage you to identify ways to make your business more than what it is today. Move forward so that tomorrow you’ll be prepared to fulfill your expectations.
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I like to be organized. It’s part of my being. Sometimes, I find myself getting caught up in the details of organizing and lose focus of the actual goal. It’s like a football team where the quarterback does an excellent job calling the play and getting the line set but never passes the ball to the receiver. Make sense? Or, how about this one. Imagine getting all the ingredients together to bake a delicious German Chocolate cake. You spent time preparing the pans, preheating the oven and precisely measuring all the ingredients. But, sadly you don’t mix and bake the cake.
Since I know I have this problem getting caught up in the minutiae of things, I look for ways to keep myself focused and moving forward. One of the tools that keeps me on track is a Customer (or Client) Relationship Manager (CRM) application I use. If you’re not familiar with this type of software, it’s used to keep all the most meaningful information about clients in one easy to access location.
When CRM works, it makes dealing with my clients a dream. The beauty of it is that I can retrieve the details of projects, phone conversations, and e-mail and know when I was last in contact with a particular client. I can create tasks and connect them to specific clients. I create categories for clients I need to follow up with and prospects I need to create introductions to. I also use it for sending my monthly e-mail campaign. It makes the task of working with clients so much easier.
Recently, the developers of my CRM application apparently stopped supporting it. There hasn’t been an update since last October. The developer’s support wiki and customer centric forum have been shut down “for maintenance” since April 2012. With recent Mac operating system upgrades, the CRM is starting to fail. It sporadically forgets updates I’ve made to client contact information. Contacts wonder from category to category and eventually end up stopping outside of all categories. I can no longer export contacts to a mailing list, the ability to send perfectly formed e-mails from the CRM works only when the moon is full, or so it seems. My CRM is now what I consider dog-doo.
So, I’m in the market for a replacement. I’m sure there are a number of options and I’m going to test drive them until I find the one CRM that will make my life tracking clients and their information a breeze. I need it soon. By tomorrow. Well, maybe not that soon. But soon!
I’ve started a list of contenders for the one that will replace my CRM. It’s the beginning of organizing my quest for a new and better client herder. I’m a Mac guy so my choices seem to be significantly less than for PCs. Maybe PC folks need more organizing than Mac boys and girls? I digress. I’m bitter. I just want my CRM to work! I’ll let you know what I find. And if you’ve got a Mac CRM (or a better way to manage clients) you couldn’t possibly function without, tell me.
Other posts you might find interesting:
If you’ve read my blog for any length of time, you’ll know that I use my iPad to read scripts. The printer sits quietly while I type. I’m sure it wonders (yes, I gave my printer human qualities, thank you very much!) if I’ll ever touch it again. I’m sure it’s jealous of my iPad.
To get scripts to my iPad, I was using one of the popular cloud-based file share services. A few weeks ago, my computer would not connect to the service and I had a stack of scripts I needed to get to my iPad NOW! My printer saw this as the perfect opportunity to remind me that printing was a push of the print button away. Not to be persuaded, I switched to another file share service and finally got the scripts to my iPad. Work proceeded.
This little scenario got me wondering if there was something I could use that wasn’t Internet dependent. A piece of software that I could install on my Mac and iPad, to quickly copy files using my WiFi connection. I thought about it a lot and within a few days, BLAM!, the piece of software I was thinking about became available. If I didn’t know it takes months for applications to be developed, I would have thought the programers wrote the software after a Vulcan Mind Meld with me. And, they’re probably not Vulcan anyway.
Lukas and Martin have made installation and configuration amazingly easy and quick. First take a trip to the App Store and download the Instashare App to your iPad. Next, point your browser to InstashareApp.com and download the Mac version to you computer. While the Mac version is BETA, I’ve found it to be trouble free and plays well with the other applications on my Mac.
After installation, launch Instashare on your iPad then the app on your Mac. Using your WiFi network, both machines will look for each other. On your Mac, you’ll see in the drop window that your iPad is displayed as a destination for any files you want to copy. Your iPad shows your Mac as a destination. Copying files goes both ways. On your Mac, drag and drop a file to the drop window. Your iPad displays an alert requesting that you approve the transfer. Tap approve and the file is copied. Simple, right?
You can open copied files directly in Instashare or tap the ‘Open in’ button and you’re presented with installed apps that can open the file. When you’re done with the file, delete by tapping “Edit”, tap the red circle with a line in its center, then tap delete. Since you were working with a copy on your iPad, the original is safe on you Mac.
If you’re not a user of Apple hardware, the Instashare website indicates that Windows and Android versions are coming soon.
I’m sure I’ll still have some use for the file share service. But since I started using Instashare, I haven’t had the need. The icon for the service sits in my menubar waiting to be clicked, promising me that it’ll behave. It’s in good company though, my printer anticipates my return as well.
Other posts that you might find interesting:
You may or may not be a professional voice person but you are somebody who enjoys learning about the biz, right? Otherwise you wouldn’t be reading a blog about voiceovers. Now that I have that out of the way, I would like to direct your attention the information below. You’ll find details about VoiceWorld Toronto Conference.
This will be a key opportunity for you to meet like minded people, hear from experts that have been doing the voiceover craft for decades and enjoy the beautiful city of Toronto.
Date: Saturday May 4th, 2013
Time: 8:00 am – 5:30pm
Location: Toronto Hilton Hotel
Prepare to be educated, equipped and empowered
- Audition like a pro — understand the do’s and don’ts of auditioning in person and online.
- Learn the ins and outs of the voice acting business, and what it takes to be a successful voice-over talent.
- Get into business — explore ways to turn your voice acting talent into a business.
About VoiceWorld Toronto
VoiceWorld, the industry’s premier conference, being held in Toronto in 2013, is an immersive experience focused on engaging voice actors from across Canada and the United States. Connect with amazing, influential people who can change your life through courses in artistic development, business and technology preparing you for success in the exciting world of voice acting. A breath of fresh air, VoiceWorld sets out to invigorate and intensify your love for the art of voice acting as never before with an action plan for you to take your business to the next level.
VoiceWorld Toronto Speakers
- Pat Fraley – Man of Four Thousand Voices, CESD Talent Los Angeles
- Elley-Ray Hennessy – Award-winning actress, Director and Producer
- Deb Munro – International Voice-over Talent and Coach
- David Ciccarelli – Co-Founder and CEO of Voices.com
- David Goldberg – Owner of Edge Studio
- Dan Lenard – The Home Studio Master
- Sunday Muse – Voice-over Artist, Author and Coach
- Dave McRae – The Voice Mann
- Stephanie Ciccarelli – Author of Voice Acting for Dummies
- Wayne Young – Audio Producer and Mixing Engineer
Early Bird Special ends February 28th!
*Tickets are limited. Purchase your full conference pass by visiting, http://voiceworldtoronto2013.eventbrite.com/