The previous two posts (12 Voiceover Podcasts You Should Not Miss Part 1 and Part 2) focused on podcasts I thought would be interesting for your voiceover business. Listenable, VO goodness easily enjoyed by strapping on a pair of earbuds.
Recommendations you left in the comment section of those posts and other social forums opened my eyes to new content. Most I’d not heard of, so I was eager to give them a listen. I was presently surprised.
Here are the recommendations readers provided, complete with a link to each podcast. I hope find one or two that’ll be perfect additions to your podcast list.
Andy Boyns, suggests The Person Behind the Voice. This podcast is a series of conversational interviews with voice artists and others involved in the voiceover industry. Conversations highlight the many different ways people have advanced in their chosen profession, and serve to remind us when challenging the demons within that others have probably had similar experiences. Andy is the producer of this entertaining series.
From Canada, Garnet Williams recommends the podcast he and fellow voice artists Dave McRae and Mike Pongracz produce, called The AmiVOs & Friends “Super-Funtastic-Happy-Hour VOdcast.” The 3 AmiVOs offer entertaining and educational episodes in a delivery that’s informative while laid back. Expect a smorgasbord of news, tips, interviews and humor. Each show offers a 3AmiVO’s Iceberg Tip or Fun Fact!
Mike Broderick thinks highly of the 3AmiVOs as well, saying their podcast is “hilarious!” He also highly recommends Love That VoiceOver with Rebecca Michaels. Reader, Justin, also suggests Love That VoiceOver, commenting, “Rebecca interviews folks from all parts of the industry, and I’ve found her interviews with agents and producers to be professionally informative, and her interviews with talent to be inspirational as well as entertaining.”
Trisha Beausaert, Voices.com Public Relations Manager, let me know about VoxTalk, which is back from a 5 year hiatus. This podcast is described as valuable programming for both aspiring and professional talents. Each multi-segment episode features guest contributors and covers business, news, technology and many other areas relative to the voiceover profession. The repository of previous episodes contains many gems and is worth investigating.
One of my new Facebook friends, Joseph Bevilacqua, produces The Voice Actor Show podcast, and he recommends that you check it out. In the most recent episode, Joe and his wife Lorie interviewed voice actor Fred Frees, and featured a number of clips of voice acting geniuses from the past several decades. Included in the mix are cuts from several popular radio drams and comedies.
It was fun to hear from so many readers who had comments about what I’d recommended and to hear about new podcasts I hadn’t considered. There was one other suggestion and I’m going to use it as the seed for an upcoming blog post.
If I’ve missed a podcast related to voiceover, directly or indirectly, I’d like to hear from you. Leave a comment below.
© 2014 J. Christopher Dunn
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Previously in part one of 12 Voiceover Podcasts You Should Not Miss, I introduced you to six podcasts to educate and inspire you about voiceover. I’m amazed at the amount of FREE information available through podcasts and I always feel listening to them is time well spent. I can’t think of another way to get educated passively.
This post continues with the second half of my recommended list.
Sometimes this podcast is too short. Warren Garling and Chris Scharling find topics that could use more time. They’re that interesting. They entertain well together and discuss methods to improve your VO business. From insightful interviews with industry professionals to marketing tips, and professional suggestions, each episode is delivered with humor and openness. Make sure to listen to the entire podcast for hilarious outtakes.
While Ryan Drean’s professional focus is Country Imaging services at TM Studios, 360 Country, he is one guy that has many audio interests. His podcast is a blast to listen to and his easy going approach with the professionals he interviews gets answers and stories seldom heard elsewhere. Ryan talks with producers, voice talent and other audio industry professionals.
New to the voiceover biz? Been in it for a while? This podcast is just right for you. Host and Voice Actress Allison Moffett provides useful VO tips; suggestions for improving your studio business; tech info and personal experiences in bite sized episodes. Allison’s bubbly, upbeat delivery is fun to listen to and sure to be one of the most positive parts of your day.
Known for numerous video game credits, Voice Actor, Crispin Freeman is the go to guy when your interest is voice acting in animation and video games. He’s been in the business for close to three decades and has the expertise to answer your most pressing voice acting questions. Interviews with agents, voice actors, and producers are typical of what you’ll find in his biweekly podcast.
One of the first podcasts I subscribed to is provided by the folks at Voices.com. I was looking for a repository of stories from industry professionals, people who were successful in what they do. I wasn’t disappointed and found each episode enlightening and educational. What happens when you have too much radio in your sound? Check out this podcast for the answer.
When your VO business could stand an injection of marketing know-how, John Melley delivers what you’ll be looking for. You love what you do otherwise you wouldn’t be doing it, right? Learn to make more money and REALLY love what you do. John has useful information specific to your business that’s easy to access and a pleasure to hear.
I’ve received a number of suggestions since I published part 1 of this two part post and will share them with you next time. If you have a favorite podcast that helps you with your voiceover business respond in the comments section with your suggestion.
© 2014 J. Christopher Dunn
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Why voicemail should not be ignored.
People contacting me to work with them on their project sometimes make the initial connection by giving me a call. When I’m in a studio session with a client or away from my desk, my voicemail takes a message.
When a client (or prospect) calls you, how soon after do you return their call?
- Within a few hours
- The end of the day
- Sometime the following day
- When you get around to it
There are many talented people available for hire, so why provide an opportunity for a talent seeker to look elsewhere?
My response time and the effort I make to get back with potential clients is key in getting their business. If I wait too long, I can predict that my chances have been reduced. I don’t like that.
In my blog post, Eight Ideas to Help You Wade Through Inbox Muck, I explained steps to be less of a slave to your inbox. I mentioned that your clients should have multiple ways of contacting you, the most immediate being the phone.
I’ve come up with a method of working with phone calls that’s successful. It has been a learning process and I’m sure there is room for tweaking.
I’m surprised at the number of times when the person I called back was not expecting my call so soon. I know I’ve done the right thing when the person I’m calling back is surprised (and pleased) by the timeliness of my call.
Phone tag is not a legitimate sport.
- Leave a message indicating who you are, why you are calling, your call back number and e-mail address.
- Make sure to leave an exact time when you can be reached—a time when you know you will be available to take the call.
What Your Caller Receives
Set expectations with your voicemail. “I’m not available now, but will return your call by the end of today. If you prefer, please send me an e-mail at email@example.com.”
Pay Attention to Caller Details
When listening to a caller’s voicemail, take note of their name, business name, any details about their project and their call back instructions. Do not automatically grab their phone number from the caller ID history. Often they are calling from a trunk or office that supports multiple phones but displays only the main number for call ID purposes.
The Return Call – Attempt 1
I make it a point to call whoever has left a message soon. This doesn’t mean that I push other client responsibilities aside. It means that I’m aware of the call, I’ve made a note to return the call and decided the best time to do it. Don’t leave the person waiting.
The return call can be short. When you’re pressed for time, explain that you’d like to talk when they’ll have your full attention. Maybe later in the day, or during a time that you’ve set aside to do call backs. I schedule time for return and followup calls everyday. When I don’t have calls to make, the time is absorbed into another task.
If you return the call and you end up leaving voicemail, make sure to include a message with your callback number. Include a good time for them to contact you. Show them that you’re interested.
Let them know that you’ll call again, if you don’t hear from them, at a time that makes sense to call back. “If I don’t hear back from you, I’ll go ahead and give you another call at 10:00 AM tomorrow morning.”
The Return Call – Attempt 2
You’ve made your first try to contact the person who wants to work with you only to have left a message on their voicemail. They haven’t called you back either.
Make sure to call back at the time you mentioned in your message. If you didn’t leave a call back time, try to call them at approximately the same time they called you. Chances are they’re available.
When you get their voicemail again, leave a message indicating your interest in working with them and if you haven’t heard from them, you’ll call back the next day, in the morning. A good suggested time is 9:00 AM their time.
The Return Call – Attempt 3
This will be the third time you’ve tried to complete the connection with the person who’s interested in hiring you.
It’s been two days since their initial call and you’re starting to feel a bit frustrated. Don’t. During this call back, if you are left with another opportunity to leave voice mail, do what you’ve done in the previous attempts.
After the third try, wait until the following week, 5 business days, to try again. A number of things could be going on with the prospect and now you need to provide some breathing room.
Realistically, you know that the business moves so fast these days, that job is long gone. Probably so. But, maybe not. At least let the client know you are interested and follow up.
After all, there may be reasons why the gig got delayed. Also, focus on the positive. The caller did consider you for new work and you want to make sure they continue to do so.
The End Game
So, the following week, place two calls. One in the afternoon on one day. One in the morning on the second day.
Mondays are frantic for most people, so unless the caller requested that you return their call on Monday, I recommend waiting until Tuesday.
Then follow the second call on Thursday. Skip Wednesday and Friday. Some people typically work an abbreviated day on Friday.
A week later, if you haven’t heard from them (I know what you’re saying, “They don’t want to talk!!”) give it one last try on Wednesday. Middle of the week, in the morning. Leave one final message indicating that you’d like to discuss their voiceover needs and that you would like to help them out any way you can. “If the project is still open, please let me know how I can help. Don’t hesitate to call and let me know either way.”
Every call is a potential gig. Will they call back after the initial call? Probably not. And even when they say they will, it’s up to you to followup when they don’t.
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Goldilocks was a criminal. She busted into the Bear’s home and ransacked it. She ate their food, sat her keister in all their chairs, and sleep-tested all their beds to find one that was just right for her power nap. Goldie needed the rest so that she would have enough strength to take on the three little pigs. A wolf you say? Pfft! It was Goldie.
If Goldie had problems with staying on task, she would have spent most of her time stuffing her face and never moved on to the chairs, toothbrushes (more on those in a moment) and beds. There wouldn’t have been much of a story. We would have never found out what was “just right!” Or, was she the task master we think her to be? Perhaps she had an app on her iPhone that alerted her to move to the next evil dead while at the Bear’s house. I believe this to be the case.
Goldilocks was probably using 30/30 by Binary Hammer; a beautifully designed, easy to use time management app for iDevices. If I’m right, she created a list of what she needed to accomplish during her visit. Her list probably looked something like this…
- Verify the Bears have left home
- Break into Bear’s home
- Sample all porridge
- Brush teeth (she tried all three brushes and found the one that was, you got it, “just right.” This is not in the story but I’m sure it happened. Who doesn’t brush their teeth after eating pasty, gloppy porridge?)
- Sit in chairs
- Take power nap
- Steal as much as I can carry (Another task not mentioned in the story as we know it.)
- Leave for Three Little Pigs
She gave each list item a unique color and icon for fast visual recognition and a timer. When the duration hit its end point, an alert sounded for her to go to the next task. 30/30 also provided the total amount of time needed to complete all items on her list. Unfortunately, she underestimated the amount of time needed to nap before the Bears arrived back home and failed to wake in time. Tough break.
Since I like to feel organized and occasionally get stuck on one task for way too long, I was inspired by Goldie to get my tasks together and organized so I could breeze through my day with newfound efficiency. 30/30 easily helps me out with time management needs. I wanted something simple to use that even a fairy tale character could figure out. I tried out more than I can count, from simple timers to multi-field schedule alerts. Some offered too little while others were too much. Then I found one that was just right. If Goldilocks had this little app, and I’m almost positive she did, she could have set it to be awakened to leave at just the right time instead of getting busted for greedy nap time.
According to the 30/30 website, the original idea behind the app was based on the method of working on a single task, without distractions, for 30-minutes. At the end of 30-minutes, you move to another next task -maybe take a break.
The 30/30 developers understood that it wasn’t realistic to work only 30-minutes on a single task and then take a break for a balanced work day. The app is designed with easy adjustments in mind and each task can be considerably longer than 30-minutes.
My Voiceover Day is the name of my 30/30 list and it’s divided like this:
- Check e-mail
- Business Tasks
- Warmup and Practice
Each item on my list is given a duration. I have defaults for each one and can easily change the order and values. It’s flexible and that’s a good thing.
In the top, left corner of the screen, 30/30 displays the total amount of time for all items in the list. Once the timer for the list item begins, it displays the time when all list items are due to complete.
When I have a heavy day of projects, I can increase the duration for the project item. Do I need more time at lunch for an extra helping of goodness? Yes, so I’ll increase my allotted time for a 2-hour feast. Should I want to move my marketing and business time to after lunch, it’s a simple drag and drop to rearrange my list.
Goldie used 30/30 for evildoing and was prompted to move from her porridge binge on to destroying Baby Bear’s chair, and then to the bedroom to rumple everyone’s sheets and steal some shut eye. Good for her! I use it for moving my business day along to make sure the important stuff gets my attention. How will you use 30/30?
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Is there a bookshelf in your studio? Does it hold dogeared or sticky-noted books you find useful from day-to-day? Do you have room for more? Is your iPad or other tablet device loaded with your goto business references? With gigabytes of space, imagine the almost endless possibilities.
During time in the studio, I find myself reaching for one or another from my collection. I use them for both inspiration and to run my business. While I understand the convenience of the Internet and it’s connection to all things informational (If it’s on the Interweb it must be true, right?) I depend on the access I have to my physical and digital bookshelves.
Even if your is answer no, read on because you might find something that interests you in the following recommendations. You’ll also find a selection of books that other voiceover talents and freelancers have shared with me, that according to them, are excellent resources.
For creative types just starting out or people who have been in business on their own for a while and need some practical tax guidance, June Walker, Tax Adviser to the Self-Employed, has your needs covered with her two books.
The “Confident Indie” is easy to understand, fun to read, and very accessible for the non-financial freelancer. Chapter coverage includes initial stages of setting up your business, expenses, record keeping and taxes.
The companion title, “The Confident Indie Keeps Good Records” is a deep dive into understanding the methods for keeping financial records and why detailed records are important come tax time.
Both books are available in either hard copy or digital form. Currently, June is offering a great deal when the books are purchased together.
When looking for legal advice for your voiceover business, I recommend starting with Attorney, Actor, and Voice Actor Robert Sciglimpaglia’s “Voice Over LEGAL.” You’ll learn about insurance, unions, copyrights and more. The included sample talent/client contract that Robert wrote is worth the price of the book alone. Since Robert is a Voice Actor, his writing is geared specifically toward the voiceover business.
“Voice Over Legal” is available in multiple digital formats plus paperback.
If you are looking for a goto book on just about everything in the voiceover business, “Voice Acting for Dummies” is a solid contender. In this book, authors David and Stephanie Ciccarelli, founders of Voices.com, combined their years of experience and observations about voiceover. With over 300 pages, it’s loaded with detail and coverage includes creating characters, building a home recording studio, auditioning for voiceover jobs and several other areas in its compendium of 23 chapters.
Digital and hard copy formats are available.
by Harlan Hogan
Have you ever been curious about what the voiceover business was like before it got all fancy with the Internet and home studios? If you are a voice actor or have an interest in how the business has evolved, this is one book that you must read.
Harlan Hogan takes you on a journey from the early days of being a voice actor, where auditions were done in person with other talent, to his predictions of where voice acting may be heading in the future. Each chapter in “VO: Tales and Techniques of a Voice-over Actor” features a narrative from Harlan’s rich voiceover background and useful information and techniques about the voiceover biz.
You’ll be saying, “Wow!” to yourself the entire time you’re reading it and you won’t want to put it down until you’ve hit the last page. It’s a very cool read!
“VO: Tales and Techniques of a Voice-over Actor” is available in digital and hard copy formats.
“Power Talking – 50 Ways to say What You Mean and get What You Want” (out of print)
Any book with the word “talking” in its title is certain to be an eye catcher for voice talent. I picked this title up when it was first published in 1991 and I continue to refer to it today. George R. Walther does an amazing job of writing about positive talking. There are several ways something can be said. The way which has positive impact typically provides the most power and will be better received. The book contains many examples and solutions that can be used in real life.
While “Power Talking” is out of print, its replacement was released in 2010. “What You Say Is What You Get : How to Master Power Talking, the Language of Success” is available in digital and hard copy formats.
by Dr. Seuss
You may be saying, “JC, your melon has spit its last seed. What is this book doing in your list of recommended reads?” This is a great book to practice diction, breath control, rhythm and timing. Are you interested in character voices? Create a voice for each character in the book. If you have kids, they’ll love it! Dr. Seuss wrote to capture the imagination with Sam I Am encouraging readers that green eggs and ham are best eaten anytime, anywhere with anything.
As with the other books listed, “Green Eggs and Ham” is available in both digital and hard copy.
These are seven from my library and I’m always looking for more. What books have you found useful in your career as a voice actor?
Recommendations from other voice talents and freelancers
“The Voiceover Handbook: Practical Advice for Aspiring and Established Voiceover Artists” (out of print)
by Gary Churcher and Paul Bridge
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I recently attended an amazing voiceover workshop in Seattle taught by Pat Fraley. During a conversation with the other voice talents, I was asked, “What would be your ultimate gig?” It took me a slice of a second to reply, “Narrate a documentary on one of ‘The’ TV channels.” What do I mean by a ‘The’ channel? Well, that’s any one of the cable channels that starts with ‘The.’ The Discovery Channel. The Science Channel. The History Channel. The Food Channel. There are several more but these are the ones that come to mind for most folks. I’ve set this goal as one that I’m working toward and it drives me to improve my skills, business and creativity, as a voice talent.
I Think it’s important in any line of work that professionals continue to learn and keep perspectives fresh. While maintaining your clients satisfaction by fulfilling their expectations is probably on the top of your list, the same clients may be amazed by your services or deliverables if you exceeded their expectations. Do the unexpected to add value, either directly or indirectly. Because you are learning or coming up with new ideas about your business, those bits of extra value will be easy to apply.
10 Ideas to get you started (but there are many more!)
- Complete the project early
- Followup to find out if there is anything else they need
- Invoice Promptly
- Make Social Networking Connections
- Don’t be afraid to use the phone to communicate with your clients
- Go beyond your borders
- Read a book or take a class about freelance or small business marketing
- Write a monthly client newsletter and highlight (with permission) a few of your clients
- Take acting classes or get involved with community theater
- Take time for yourself. You’ll be surprised what a little away time can do for you.
Much of the work we do does not happen behind the microphone. As independent voice talent, we market our skills; make connections with prospective clients; negotiate terms, conditions and rates with new clients and maintain professional relationships with existing partners. And, we give life to words; engineer our own sessions; edit files so what we record can be used immediately; and stay on top of all that technology, which lets us work from the comfort of our home studio. There is so much to our business.
Working toward your big goal or ultimate client and keeping your business fresh can be done simultaneously. Each supports the other as you travel your voice talent path. The new business skills you learn and develop today will help you engage with your clients at a higher, more valuable level. Your desire to attain your goal, will feed your passion to be better than you were yesterday. Larger opportunities will make themselves available and build your confidence upon successful completion. By the time you connect with the thing for which you’re striving, you’ll be ready to take it on with ease.
I encourage you to identify ways to make your business more than what it is today. Move forward so that tomorrow you’ll be prepared to fulfill your expectations.
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I like to be organized. It’s part of my being. Sometimes, I find myself getting caught up in the details of organizing and lose focus of the actual goal. It’s like a football team where the quarterback does an excellent job calling the play and getting the line set but never passes the ball to the receiver. Make sense? Or, how about this one. Imagine getting all the ingredients together to bake a delicious German Chocolate cake. You spent time preparing the pans, preheating the oven and precisely measuring all the ingredients. But, sadly you don’t mix and bake the cake.
Since I know I have this problem getting caught up in the minutiae of things, I look for ways to keep myself focused and moving forward. One of the tools that keeps me on track is a Customer (or Client) Relationship Manager (CRM) application I use. If you’re not familiar with this type of software, it’s used to keep all the most meaningful information about clients in one easy to access location.
When CRM works, it makes dealing with my clients a dream. The beauty of it is that I can retrieve the details of projects, phone conversations, and e-mail and know when I was last in contact with a particular client. I can create tasks and connect them to specific clients. I create categories for clients I need to follow up with and prospects I need to create introductions to. I also use it for sending my monthly e-mail campaign. It makes the task of working with clients so much easier.
Recently, the developers of my CRM application apparently stopped supporting it. There hasn’t been an update since last October. The developer’s support wiki and customer centric forum have been shut down “for maintenance” since April 2012. With recent Mac operating system upgrades, the CRM is starting to fail. It sporadically forgets updates I’ve made to client contact information. Contacts wonder from category to category and eventually end up stopping outside of all categories. I can no longer export contacts to a mailing list, the ability to send perfectly formed e-mails from the CRM works only when the moon is full, or so it seems. My CRM is now what I consider dog-doo.
So, I’m in the market for a replacement. I’m sure there are a number of options and I’m going to test drive them until I find the one CRM that will make my life tracking clients and their information a breeze. I need it soon. By tomorrow. Well, maybe not that soon. But soon!
I’ve started a list of contenders for the one that will replace my CRM. It’s the beginning of organizing my quest for a new and better client herder. I’m a Mac guy so my choices seem to be significantly less than for PCs. Maybe PC folks need more organizing than Mac boys and girls? I digress. I’m bitter. I just want my CRM to work! I’ll let you know what I find. And if you’ve got a Mac CRM (or a better way to manage clients) you couldn’t possibly function without, tell me.